Last Updated: October 4, 2026

At Glow Belts, we want customers to understand our return and refund process before placing an order. Please review this policy carefully, as it explains when a return is accepted, how to send a product back, and when you can expect your refund.

10-Day Return Window

We accept eligible returns within 10 days of delivery.

The 10-day return period begins on the date your order is shown as delivered by the shipping carrier.

If more than 10 days have passed since delivery, we may not be able to accept the return.

Condition of Returned Products

We accept products that are new or slightly used, provided they remain in reasonable returnable condition.

A product that has only been briefly inspected, tried, or lightly handled may still qualify for return.

We do not accept products that have been excessively used, heavily worn, misused, intentionally altered, or damaged after delivery by the customer.

Returned products must be sent back with all parts and accessories originally supplied with the order, where applicable.

Damaged Products

If your product arrives damaged because of a manufacturing issue, packaging issue, or another problem caused before the product reached you, please contact us as soon as possible.

We will review the issue and may request photographs, videos, packaging images, or other information to help confirm the condition of the product.

If our team determines that the damage occurred during manufacturing, preparation, or shipment before delivery, the product will be eligible for return under this policy.

If the product was damaged by the customer after delivery, including damage caused by misuse, improper handling, accidental damage, modification, or excessive use, we will not accept the return.

How to Request a Return

Before sending a product back, please contact Glow Belts customer support.

You may contact us through our website, email, WhatsApp, or text message.

Please provide your order number, name, reason for return, and photos of the product if there is a defect or damage issue.

After your return request has been reviewed, our team will provide the correct return shipping address by email, WhatsApp, or text message.

Please do not send a product back without first receiving the return instructions and return address from our team.

Return Shipping

The customer is responsible for arranging and paying for return shipping.

Returned products must be sent to the return address provided by Glow Belts customer support.

We recommend using a trackable courier or postal service and keeping your shipping receipt and tracking number until your return has been completed.

Glow Belts is not responsible for a return package that is lost before it reaches the return address.

Return Inspection

Once the returned product is received, our team will inspect it before approving the refund.

We will check the product to confirm that it meets the conditions described in this policy.

This includes reviewing the product's condition and confirming that it has not been excessively used, customer-damaged, or materially altered.

If the product meets our return requirements, the return will be approved for refund.

If the product does not meet the return conditions, we will contact you regarding the result of the inspection.

Refunds

Once your returned product has been received, inspected, and approved, we will process your refund.

Please allow up to 10 days after the return has been received and approved for the refund to be issued.

Refunds will normally be returned to the original payment method used for the order.

After we issue the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account. Processing times can vary depending on the payment provider.

Incorrect Product Received

If you receive a product that is different from what you ordered, please contact us promptly and provide your order number and photographs of the item received.

Our support team will review the order and provide appropriate return instructions.

Return Address

Because our products are manufactured and fulfilled through our production operations, customers must contact us before returning an item.

The correct return address will be provided to you by email, WhatsApp, or text message after your return request has been reviewed.

Please do not send a return to our company registration or contact address unless our support team specifically instructs you to do so.

Contact Us

For a return, refund, damaged product, or order-related question, please contact:

Glow Belts / Glowor LLC
30 N Gould St OFF 27507
Sheridan, WY 82801
United States

Phone: +1 (307) 243-5339
Email: [email protected]
WhatsApp: +1 (307) 243-5339